SUPPORT CENTER

Find setup guides and operating topics by module.

The support center follows the same category-first approach used by established spa software knowledge bases, but the topics and documentation structure are specific to this platform.

SEARCH KNOWLEDGE BASE BY KEYWORD

Appointments

Creating an appointment
Changing appointment status
Staff availability
Recurring schedules
Advance booking window

Customers

Adding a customer
Customer treatment history
Packages and memberships
Customer balances
Acquisition and reactivation

Treatments

Starting a treatment encounter
Treatment notes
Actual consumable usage
Usage variance
Treatment profitability

Point of Sale (POS)

Creating a sale
Payment methods
Product cost snapshots
Cashier closing
Discounts and commissions

Inventory Management

Opening stock
Inventory movements
Treatment recipes
Reorder levels
Consumable adjustments

Employees

Adding staff
Roles and access
Qualifications
Recurring schedules
Branch assignments

Expenses

Expense categories
Recording expenses
Branch expenses
Monthly expense analysis

Reports & Analytics

Subscriptions

Common implementation and daily-use questions.

Can the system support more than one branch?

Yes. Branches are part of the subscription entitlement model, with company-wide visibility for appropriate management roles.

Can staff schedules repeat automatically?

Yes. Recurring weekly schedules can be configured with effective dates and break windows, while date-specific shifts can override the recurring pattern.

Can reports be downloaded?

Yes. The reporting suite supports PDF, Excel and CSV exports with report period, branch scope, generated date/time and generated-by metadata.

What happens to data when a plan is downgraded?

Existing operating records are preserved. Limits restrict future creation or premium feature access rather than deleting historical transactions.

NEED HELP GETTING STARTED?

Start with a guided product walkthrough.

We can focus on the modules your team will use first and map the setup sequence for your branches, staff, services and inventory.